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How royal138 Handles Your Personal Information

Your account data and payment details stay with us for one reason: to run your account and process your transactions through JazzCash, Easypaisa, and Raast.

Account Data ProtectionJazzCash & Easypaisa Transaction PrivacyYour Right to AccessCookie ControlsData Retention Clarity
royal138 How royal138 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your account is protected with OTP verification tied to your registered mobile number. Any login from an unrecognised device triggers an additional confirmation step before access is granted.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences from your browser settings at any time without losing your account.

Retention and Deletion

Account data is kept while your account remains open. After closure, records are held only for the period required under applicable rules, then deleted. You can request early deletion where local law permits.

Requesting Changes

To access, correct, or remove your stored data, contact support via live chat or email with your registered number. We aim to respond and action straightforward requests without unnecessary back-and-forth.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Live Chat

Start a chat directly from your account dashboard. Privacy queries — data access, correction requests, deletion — are handled by the same team, no separate queue.

Email Support

Send your data request or privacy concern to our support address. Include your registered mobile number so we can match your account and respond without delay.

In-App Help

Open the Help section from the mobile menu, select Account and Privacy, and submit your query directly. Works on Android and browser-based mobile sessions.

Common Questions About Your Privacy

We collect your name, mobile number, and device details at registration. Payment method details — for JazzCash, Easypaisa, or Raast — are recorded when you make a deposit or withdrawal.

Only with the payment processor completing your specific transfer. No third-party marketing or data broker receives your wallet transaction records.

Contact support through live chat or email with your registered mobile number. We will verify your identity and provide your stored account data within a reasonable timeframe.

Yes. After account closure, you can request deletion of personal data where local law allows. Some records may need to be retained for a defined period before full removal is possible.

We use session cookies for login continuity and analytics cookies for site performance. Both can be managed through your browser settings; disabling analytics cookies does not affect your account access.

Data is retained for the minimum period required under applicable record-keeping obligations after account closure, then permanently deleted. The exact duration depends on local regulatory requirements.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.